Identified - For a short period of time, some users may experience some charts and maps not displaying properly. This does not affect the operation of the software in any other way.

The issue has been identified and a fix is being implemented.
Jan 12, 18:14 UTC
IPR Software Operational
IPR 3.5 ? Operational
IPR 3.6 ? Operational
Portals ? Operational
Helpdesk Software Operational
Micad FM ? Operational
Micad FM Android app Operational
Micad FM iOS app Operational
Audit Software Operational
Audit ? Operational
Audit app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 15, 2021

No incidents reported today.

Jan 14, 2021
Resolved - We are pleased to inform you that your Micad hosted services are back online and fully operational.

As previously communicated, the problem was related to our connectivity to the outside world which has now been fully restored.

Having focussed on getting you connected again, we are now undertaking a full root cause analysis of the incident.

We sincerely apologise for the recent service interruption and any inconvenience this has caused.

Should you experience any ongoing connection issues please contact support.

Micad Support Team
Jan 14, 13:10 UTC
Update - We are pleased to inform you that the issue has been identified, however, there may be some further interruptions to service over the following hour while the engineers finish their work. We will inform you when the service is fully restored.

We sincerely apologies for the recent service interruption and any inconvenience this has caused.

Micad Support Team
Jan 14, 12:59 UTC
Identified - Some of our clients are currently experiencing a system outage which has now been isolated to the provision of the internet service.

Engineers are currently working on this and we will issue another update shortly.

We apologise for any inconvenience caused.

Micad Support Team
Jan 14, 12:12 UTC
Investigating - Some clients are currently experiencing difficulty with accessing their services. We are currently working on the fault and will update you here shortly. Thank you for you patience. Team Micad
Jan 14, 11:05 UTC
Jan 13, 2021

No incidents reported.

Jan 12, 2021
Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.